At PHNX Ember, we are committed to protecting your privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website.
1. Personal Information We Collect
When you visit the site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including:
- Contact Information: Name, billing address, and shipping address.
- Payment Information: [Mention payment processor, e.g., Shopify Payments, PayPal, or Stripe]. Note: We do not store your full credit card numbers on our servers.
- Order Details: Email address and phone number.
2. How Do We Use Your Personal Information?
We use the Order Information that we collect generally to fulfill any orders placed through the site. This includes:
- Processing your payment information.
- Arranging for shipping via Canada Post.
- Providing you with invoices and/or order confirmations.
- Communicating with you regarding your order.
- Screening our orders for potential risk or fraud.
3. Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:
- E-commerce Platform: We use [e.g., Shopify/WooCommerce] to power our online store.
- Shipping: We share your name and address with Canada Post to deliver your items.
- Compliance: We may also share your Personal Information to comply with applicable laws and regulations, or to respond to a subpoena or other lawful request for information we receive.
4. Data Retention
When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
5. Your Rights (PIPEDA Compliance)
If you are a Canadian resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
6. Cookies
We use cookies to enhance your experience on our website. Cookies allow us to remember your cart items and understand your preferences for future visits. You can choose to turn off all cookies via your browser settings, though some parts of our site may not function properly as a result.
7. Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at:
mike@phnxember.ca
